7-Day Returns & Refunds Policy
At Mobile Mart, we want you to be completely satisfied with your technology purchase. We offer a transparent 7-day return and exchange policy compliant with UAE Consumer Protection Law.
7-Day Window
You can request a return or exchange within 7 calendar days from the date of physical delivery to your doorstep.
Free Pickup for Defects
If the item arrived damaged or with a manufacturer defect, we will arrange a complimentary courier pickup anywhere in the UAE.
Fast Refund Processing
Refunds are credited back to your original payment method (Credit Card, Tabby, Tamara, or Bank Transfer for COD) within 3-5 business days.
1. Eligibility Criteria for Returns
To qualify for a full refund or exchange under our 7-Day policy, the product must satisfy the following conditions:
- Original Delivered Condition: The device must remain in the same tested, slightly used condition as delivered, with all included accessories and packaging intact.
- Complete In-Box Contents: All original packaging, manuals, accessories, power cords, adapters, and promotional bundles must be included without damage.
- Proof of Purchase: You must provide the original Mobile Mart order number, digital tax invoice, or receipt.
- No Cloud Account Locks: For devices with user activation (e.g. Apple iCloud, Google Account, Samsung Knox), accounts must never have been configured, or must be cleanly removed.
2. Non-Returnable Items
For hygiene, copyright, and digital security reasons, the following items are strictly non-returnable once opened:
- In-ear headphones and earphones (such as Apple AirPods, Galaxy Buds, earbuds) once the factory packaging has been opened.
- Activated digital software licenses, gaming gift cards, or digital keys.
- Items showing signs of physical wear, water damage, drops, unauthorized modification, or broken warranty seals.
- Clearance or flash-sale products marked specifically as "Final Sale / Non-Returnable" at the time of purchase.
3. Step-by-Step Return Process
4. Refund Timelines by Payment Method
| Payment Method | Refund Mechanism | Estimated Time |
|---|---|---|
| Credit / Debit Card (Visa, Mastercard) | Reversal to original bank card | 3 - 5 Business Days |
| Tabby / Tamara | Installment cancellation or reversal | 24 - 48 Hours |
| Cash on Delivery (COD) | UAE Bank IBAN Transfer or Store Voucher | 2 - 4 Business Days |
| Apple Pay / Google Pay | Reversal to linked bank account | 2 - 5 Business Days |
5. Manufacturer Warranty & Defect Claims
If a device encounters a technical defect after being opened or beyond the 7-day initial window, it is fully protected under the manufacturer's official warranty (e.g., AppleCare UAE, Samsung Gulf, Sony UAE). You can visit any authorized service center across the Emirates, or contact Mobile Mart support and we will gladly facilitate official service on your behalf.
Have questions regarding a return?
Our Dubai-based tech support team is available 7 days a week from 9:00 AM to 10:00 PM GST.
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