Data Privacy & Security

Privacy Policy

Your privacy is paramount. Learn how Mobile Mart collects, protects, and handles your personal information across our UAE operations.

Mobile Mart ("we," "our," or "us") is dedicated to safeguarding your personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL) and global best practices for e-commerce security. This Privacy Policy outlines what information we gather and how it is used.

1. Information We Collect

When you visit or place an order on Mobile Mart, we collect the necessary details to process your transaction and fulfill courier delivery:

  • Customer Identity & Contact: Full name, email address, mobile phone number, and WhatsApp contact for delivery coordination.
  • Delivery Address: Apartment/Villa, street, building, community, Emirate (Dubai, Abu Dhabi, Sharjah, Ajman, RAK, Fujairah, or UAQ), and postal landmarks.
  • Transaction Data: Order records, items ordered, invoices, and payment method used.
  • Device & Browsing Info: IP address, browser type, operating system, and anonymous interaction analytics to optimize storefront speed.

2. Payment Security & Card Data Protection

Zero Card Storage Guarantee: Mobile Mart does NOT store, process, or view your full credit or debit card numbers, CVV codes, or banking PINs. All online payments are encrypted using 256-Bit SSL and processed directly by Central Bank of the UAE-licensed PCI-DSS Level 1 payment gateways.

3. How We Use Your Information

  • To verify, process, and dispatch your electronic hardware orders.
  • To share delivery details with our trusted UAE courier and dispatch network (e.g. Aramex, Fetchr, DHL UAE).
  • To provide real-time SMS, WhatsApp, and email tracking updates for your delivery.
  • To process warranty registration and 7-day returns or exchanges.
  • To detect, prevent, and protect against fraudulent financial transactions.

4. Third-Party Sharing & Disclosure

We never sell, rent, or monetize your personal information to third-party marketing companies. Data is shared exclusively with operational partners necessary to deliver our service:

  • Logistics Couriers: Name, phone number, and physical address for shipping.
  • Payment Providers: Certified gateways (e.g. Visa/MasterCard gateways, Apple Pay, Tabby, Tamara).
  • Legal & Regulatory Authorities: Only where mandated by UAE federal laws, court orders, or consumer protection authorities.

5. Your Rights & Data Requests

Under UAE privacy regulations, you have the right to inspect, correct, or request deletion of the personal data held about you by Mobile Mart. You may opt-out of promotional marketing newsletters at any time via the "Unsubscribe" link in our emails.

6. Privacy Officer Contact

If you have questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact our Data Protection Officer at:
Mobile Mart Privacy Office
Dubai Silicon Oasis, Dubai, UAE
Email: privacy@mobilemart.ae | WhatsApp Support: +971 55 394 5441